My printer

[Murtaza13]

HP Printer – Three Lights On and Not Printing Hello HP Support, I have an HP printer that is not working properly. When I turn it on, three indicator lights stay on and the printer does not print. I have already checked for paper jams and removed and reinstalled the cartridges, but the problem is still there. Printer model: Laser jet pro mfp M26a Please help me with troubleshooting or let me know what I should do next. Thank you very much.

[VikramTheGreat]

Hi @Murtaza13,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. When your HP LaserJet Pro MFP M26a shows three lights on and does not print, it usually indicates a hardware or firmware error state. Here’s the troubleshooting process:

Step 1: Identify the Lights

On the M26a, the three lights typically include:

• Attention Light
• Ready Light
• Toner Light

If all three are solid, the printer is in an error condition.

Step 2: Perform a Hard Reset

1. Turn the printer off.
2. Disconnect the power cord from the printer and the wall outlet.
3. Wait 60 seconds.
4. Plug the power cord directly into a wall outlet (avoid surge protectors).
5. Turn the printer on and check if the lights are clear.

Step 3: Check for Paper or Cartridge Issues

• Remove the toner cartridge and inspect for damage or packing material.
• Reinstall the cartridge firmly.
• Ensure there is no paper jam in the input/output tray or inside the printer.

Step 4: Update Firmware

• Outdated firmware can cause lockups.
• Download the latest firmware for your model: 👉 HP LaserJet Pro MFP M26a | HP® Support

Step 5: Restore Factory Defaults

• On the printer control panel: 
  • Press and hold the Cancel + Start Copy buttons together for 10 seconds.
• This resets the printer to default settings.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat