• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-29-2019 08:17 AM

HP Recommended
Product: HP Color LaserJet MFP Pro M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I did an NVRAM reset to my printer by powering on the printer and holding touch on the lower right corner of the touchscreen after HP logo appears until "initializing permanent storage" message appears. After it resets, the printer just goes to home screen and doesn't show the initial setup screen that appeared when I first purchased the printer.

I have the latest firmware version installed in the printer. Any help?

 

Kind Regards,

Tarek Y.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2019 03:36 AM

HP Recommended

Hi,

 

I finally got this resolved. You need to do a Super NVRAM reset instead of a normal NVRAM reset.

When powering on your printer, as soon as the HP logo appears, touch and hold the lower left corner of the screen until it displays the message "Permanent Storage Init".

That's it.

 

Kind Regards,

Tarek Y.

View solution in original post

2 REPLIES 2

‎11-10-2019 06:57 AM

HP Recommended

Any help? I've been waiting for too long and got no replies at all!

‎11-12-2019 03:36 AM

HP Recommended

Hi,

 

I finally got this resolved. You need to do a Super NVRAM reset instead of a normal NVRAM reset.

When powering on your printer, as soon as the HP logo appears, touch and hold the lower left corner of the screen until it displays the message "Permanent Storage Init".

That's it.

 

Kind Regards,

Tarek Y.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.