Need help troubleshooting Communication Failure error

[kervens203]

Hi All 

I have a LaserJet Pro MFP MA428FDW I cannot scanner anything due to the error message communication failure. any help would be greatly appreciated.

[Pallipurath]

Hi @kervens203,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are facing the issues with communication failure error on the HP LaserJet Pro MFP MA428FDW, I would request you to please follow the below steps to resolve the issue.

Power Drain:

• Turn off your printer using the power button.
• Disconnect the power cable from the printer and wait for a minute.
• Reconnect the power cable and turn on the printer.

Check Network Connectivity:

• Ensure that the printer is connected properly to the network.

Verify the network settings on the control panel to ensure correct wireless or wired setup.

Update the Printer Firmware:

• Visit HP’s official support site to find the latest firmware updates for your specific printer model.
• Download and install the update by following the instructions provided on the site.

Check for Driver Updates:

• On your computer, check for updates to your scanner drivers via HP's support page.
• Download and install the latest scanner driver updates.

Reboot Your Networking Devices:

• Restart your router and any related networking devices to ensure connectivity isn’t disrupted.

Check Firewall and Security Settings:

• Ensure that the computer’s firewall or antivirus software is not blocking the printer’s communication.

Print a Network Configuration Report:

• On the printer control panel, navigate to the reports sections and print a network configuration report to review network details.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.