• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-19-2021 01:20 PM

HP Recommended

The control panel on the printer is dead and it's out of warranty.  I've been through all the steps in HP's online chat (multiple times)  but now need to find a repair shop.  HP doesn't seem to offer a list of authorized repairs for this printer. (It gives options for other types of hardware, but as another user pointed out, these options don't always apply.)  If I can't find any authorized repair shops, do I just randomly pick someone from yelp?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2021 02:37 PM

HP Recommended

Does the printer work otherwise? If yes you most probably have a bad control panel. This is often considered a user replaceable part. If you cannot print or access the embedded web server then likely you have a board issue that may require more intense servicing.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1

‎05-19-2021 02:37 PM

HP Recommended

Does the printer work otherwise? If yes you most probably have a bad control panel. This is often considered a user replaceable part. If you cannot print or access the embedded web server then likely you have a board issue that may require more intense servicing.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.