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Thank you for being so patient with me. I figured out what was wrong. After downloading the Full Solution/driver, the installation is supposed to take place. I assumed it was happening behind the scenes, but it wasn't. I finally opened the folder of the Full Solution and ran hp.setup. Then it really installed, I followed the wizard, and everything was fine. I wonder if this should be included in the instructions.

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@macwichie,

 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

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