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- HP Community
- Printers
- LaserJet Printing
- New Laser Printer - missing parts

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07-28-2017 05:39 PM
I think I just got ripped-off...pruchased new laser printer from Gadget Circuit and recieved it with but missing intallation guide, USB cable, power cord and phone cord.
Tried phoning company, old voicemail stating they would not open again until June 1, 2017. Is it possible to purhase missing items separately? if so, from where?
THX
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Accepted Solutions
07-28-2017 07:06 PM - edited 07-28-2017 07:34 PM
No idea but you can try to call hp customer care at 1-800-hpinvent. They may direct you to a on-line web page to either chat or fill out a form for what you need. Good Luck. I looked up the company from where you purchased the item and I know them. My company actually repaired some computers for them. They have an email address where you can contact them which I would suggest you use. Keep in mind I do not think they are open on Friday night and Saturday so you may want to use the email link and wait a couple of days and then contact hp if you do not hear from them. Also I know they just moved to this current location and as of a couple of weeks ago, they were having telephone issues with the new location. Not trying to make excuses for them but using email may work better.
07-28-2017 05:52 PM
Installation guide you should be able to download from the hp site. Most printers do not come with usb cable. The power cord and telephone cable can be purchased from most computer and office supply stores like officemax, staples, etc.
07-28-2017 06:44 PM
Understood, but this computer HP Color LaserJet Pro M477fnw All-in-One Laser Printer was suppose to come with a USB cable - sorry i did not mention printer name earlier. I am just wondering if there is a HP Service Center somewhere around Raleigh, North Carolina that I may be able to acquire a new accessory kit (power cord, USB cable, Phone Cord/faxing) from.
At this point, I do not know if the printer works....
07-28-2017 07:06 PM - edited 07-28-2017 07:34 PM
No idea but you can try to call hp customer care at 1-800-hpinvent. They may direct you to a on-line web page to either chat or fill out a form for what you need. Good Luck. I looked up the company from where you purchased the item and I know them. My company actually repaired some computers for them. They have an email address where you can contact them which I would suggest you use. Keep in mind I do not think they are open on Friday night and Saturday so you may want to use the email link and wait a couple of days and then contact hp if you do not hear from them. Also I know they just moved to this current location and as of a couple of weeks ago, they were having telephone issues with the new location. Not trying to make excuses for them but using email may work better.