New Printer Serial Number Expired...Need Help.

[Pizzy2026]

I just bought a new HP LaserJet Pro M15w from Amazon. It arrived yesterday. I tried to register the new printer, with HP and got an error message when I entered the product's serial number that says, "The serial number you entered is for a different product, click the button below to view its details."

When I clicked the button it shows "HP Color LaserJet Pro MFP M182nw" and, "Warranty status: Expired."

I need to set up this printer up immediately or return it.

Waiting for your help to resolve this issue.

[Repairatrooper]

It sometimes happens that HP reuses a serial number and that can cause difficulties. As this is a user to user forum, regular users here have no ability to right this situation. I have tagged the moderators asking them to have an HP agent contact you to assist with this issue.

[Deep_World]

Hi  @Pizzy2026 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand how concerning this situation must be, especially with a brand-new printer that you need to set up right away.

To better assist you, could you kindly confirm a few details:

• Is the serial number on the printer identical to the serial number printed on the box?
• Were you able to complete the printer setup and print a test page, or does the issue only occur during product registration?

In the meantime, kindly try the following steps:

1. Verify the serial number from the printer label itself (usually located on the back or inside the access area) and compare it with the number on the packaging.
2. Ensure you are entering the serial number exactly as shown, including any letters, numbers, and special characters or Kindly share a picture of the serial number on the printer or the box share it us via private message to check on this from our end . 
3. Complete the printer setup using the HP app and confirm that the printer is detected correctly during installation.
4. Print a Printer Information/Configuration Report (if setup is complete) and verify the product information listed on the report.
5. Try registering the product again using a different web browser or an InPrivate/Incognito window.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community
 

I hope this helps.