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HP Recommended
8620
Microsoft Windows 10 (32-bit)

New internet server; can't set up wireless due to administrator lock

1 REPLY 1
HP Recommended

Hey there! @CFan,

 

Try the steps recommended below.

 

Resetting the printer can sometimes clear the error message.

 

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

Try restoring the printer settings to the original factory settings and check if it helps.


1. From the printer control panel display, touch and slide your finger across the screen and then
touch Setup.
2. Touch Tools.
3. Touch Restore Factory Defaults, and then touch Yes.
A message appears stating that the printer defaults have been restored.
4. Touch OK.

 

If the issue still persists after trying out the steps. Try performing a semi-full reset on your printer and check if it helps.

 

As the steps to perform a semi-full reset is confidential and dedicated to your printer. I will share the steps through a private message.

 

Please watch your inbox for more information.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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