cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 1 0 0
Message 1 of 3
170
Flag Post

Non-stop printing whenever connected to network (internet - web services)

HP Recommended
HP M252N
Microsoft Windows 10 (64-bit)

Whenever I connect my printer in the network, a non-stop print job is executed. Tried to reset/restore the printer to cancel the printing, but same problem occurs after connecting to the network. USB connection does not have this issue. 

 

1. Where does this print job coming from?

2. How can I connect the printer to the network without running into the unauthorized printing?

 

thanks

2 REPLIES 2
Highlighted
Level 16
Level 16
28,293 28,044 2,486 9,208
Message 2 of 3
Flag Post
HP Recommended

@cpa13 

 

There are at least a couple of places the job might be originating: , a form of printer-spam or stuck job(s)

 

If you do not recognize the content,

  • Your printer may have been "hacked" and is receiving printer-spam,
  • If you are using ePrint, someone other than whom you have authorized is sending you printer-spam.
  • You are receiving your neighbor's print jobs (directly related to lack of security on your printer).

Solutions...

Unwanted Flyers or Ads on the Printer

 

OR

 

If you recognize the content, that is, the job is one you have / had submitted previously,

The job might be "stuck" in Print Services.

Clearing the job queue and restarting Print Services usually fixes this issue.

 

Cancel Print Job

 

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

 

The “cancel” button might be labeled as such or might present as a red X.

 

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

 

Once the job is turned over to the print service, cancel the job from the print queue.

 

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

 

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

 

 

Print Queue / Print Service Reset

 

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

 

Stop print service, clear the print folder, Start print service

 

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

thanks @Dragon-Fur.

 

there aren't anything on "What's Printing" or on the Print Spooler Services folder. The print job starts whenever it's connected to the network (direct connection e.g. USB doesn't have the issue).

 

will try adding security to it and re-connect to the network.

 

wish me luck. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation