Not Printing Purple

[king2525]

Hello, 

I have a HP Laser Jet M281cdw and recently I was able to print purple and now I see a blue like color. Magenta and Cyan are relatively new. What may be causing this issue? Please help. 

Thank you

[TEJ1602 · Accepted solution]

@king2525, Welcome to HP Support Community!

I see that you are experiencing print quality issues on the printer, I'd recommend you follow the steps from the document  Fixing Poor Print Quality to isolate and resolve the issue.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!