OFFICE JET 8610 PRINTER FAILED PRINT HEAD

[ESAMSHELTON]

 OFFICE JET 8610 PRINTER, FAILED PRINT HEAD MESSAGE

[Pallipurath]

Hi @ESAMSHELTON 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your HP OfficeJet Pro 8610 is displaying a "Failed Printhead" message. This error usually indicates that the printer is unable to communicate properly with the printhead, which may be caused by cartridge issues, dirty electrical contacts, or a printhead failure. Please follow the steps below:

Restart the Printer

• Leave the printer powered ON.
• Disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on and check if the error clears.

Remove and Reinstall the Ink Cartridges

• Open the cartridge access door.
• Wait for the carriage to move to the center and become idle.
• Remove all four ink cartridges.
• Inspect the cartridges for:
• Damaged electrical contacts.
• Protective tape that may not have been removed.
• Ink leakage.
• Set the cartridges aside with the nozzles facing upward.

Remove and Reseat the Printhead

• Lift the gray latch on the carriage assembly.
• Carefully remove the printhead from the printer.
• Check for any obvious damage or ink buildup.

Clean the Printhead Contacts

• Use a lint-free cloth lightly dampened with distilled or bottled water.
• Gently clean the copper-colored electrical contacts on the printhead.
• Clean the matching contacts inside the printer carriage.
• Allow all components to dry for 5–10 minutes.

Update the Printer Firmware

If the printer reaches the Home screen:

• Select Setup.
• Select Printer Maintenance or Tools.
• Choose Update the Printer.
• Install any available firmware updates.

https://support.hp.com/us-en/document/ish_1739881-1493381-16 Follow the link for detailed steps.

Take care and have an amazing day!

[ESAMSHELTON]

 THIS  INFO WAS HELPFUL, I FOLLOWED ALL  OF  THE  INFORMATION, STEPS, INSTRUCTIONS,

I REMOVED ALL CARTIAGES, THE PRINTHEAD, TRIED TO CLEAN, REINSTALLED BUT THE ALARM

(PRINTHEAD)  DOES NOT CLEAR, PERHAPS I NEED A NEW PRINT HEAD, WHAT DO YOU ALL THINK.

HP//OFFICVEJET PRO8610

[Pallipurath]

Hi @ESAMSHELTON 

Thank you for responding.

I regret to hear that the issue remains unresolved. However, before considering a printhead replacement. I kindly request that you perform a factory reset on the printer and then check whether the issue persists.

https://support.hp.com/us-en/document/ish_9170867-9170913-16 Follow the link for detailed steps.

Have a good day.