Officejet Pro 8740 printer sets up only as a fax machine

[maguire422]

Officejet Pro 8740 will not install.  Switches to fax only

[Jerry_57]

Hi @maguire422,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 8740 printer is only setting up as a fax machine and will not install properly as a standard printer, there are several steps you can take to resolve the issue:
 

Check Connections:
 

• Ensure that all cables are securely connected. This includes power cords, USB cables, or Ethernet cables if you are not using a wireless setup.

Reset the Printer:
 

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer and the wall outlet.
• Wait about 60 seconds, then reconnect the power cord and turn the printer back on.

Update Printer Firmware and Drivers:
 

• Go to the HP Software and Driver Downloads page.
• Enter your printer model and follow the instructions to download and install the latest firmware and drivers.

Re-run Printer Setup:
 

• If using a USB connection, detach the USB cable before installation.
• Use the HP App or HP Easy Start from the HP website to guide you through the setup process, ensuring you choose the full software package, not just the basic drivers.  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Verify Printer Status:
 

• On your computer, access the “Devices and Printers” in the Control Panel.
• Ensure that your HP OfficeJet Pro 8740 printer is set as the default printer and not the OfficeJet Pro 8740 Fax.

Remove and Reinstall Printer Software:
 

• Uninstall any existing HP printer software from your computer.
• Restart your computer and then reinstall the printer software using the download from the HP website.

Check Network Connection:
 

• If connecting via Wi-Fi, ensure your printer and computer are on the same network. Use the printer’s control panel to toggle Wi-Fi settings and re-enter your network details if needed.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support