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‎11-18-2018 11:15 AM - last edited on ‎11-18-2018 01:40 PM by Retired

HP Recommended

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2 REPLIES 2

‎11-19-2018 04:00 AM

HP Recommended

Hi ClaudiaP7,

 

The main suspect here is the black toner cartridge. If you have another one available, try it and see if that resolves the issue.

 

I hope this will help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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‎11-21-2018 06:19 AM

HP Recommended

Thank you for your reply.

 

I have replaced all the toners and the imaging drum & the issue persists.

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