PCL XL Error

[Tom0591]

Product name:  HP Laser Jet Pro 400 color MFP M475dn

Operating System: MS Windows 10

Issue:  when trying to print anything, all I get is the folowing output:

PCL XL Error

Subsystem:    TEXT

Error:                 InternalError 0x50

File Name:       cheettext . c

Line Number:  710

What should I do?  Anybody know the answer?

Thank you!

Tom0591

[Juan_Manzorro]

May be thar the driver in the PC is corrupted. Why? Is a mistery.

Solution:

Uninstall driver of the PC, and reinstall again.

Try to delete the drivers of here too, the drivers of your printer (here a lot of drivers of different printers): C:\Windows\system32\spool\DRIVERS\W32X86\3

This happens aleatory in some PC n my company, and this is the solution. HP never say to me why....

I Hope help u!

[davidzuts]

Since the issue only occurs with the pcl6 driver I would try the postscript driver and if none is available for your printer, then download the universal postscript driver and use it for your printer.

[dansdaduk]

I vaguely recollect an issue (not sure how/if it was ever resolved), with very similar symptoms, which occurred:

• When printing multiple copies of Word documents.
• Those documents used a font (e.g. Calibri) which had no equivalent 'printer-resident' font (so the driver dynamically generated and downloaded a soft font equivalent of the Windows TrueType display font).

... or does your problem occur with documents from other source applications, and/or 'single copy' jobs?

[Tom0591]

the issue occurs every time I try to print anything - single copies from Word, Excel or Outlook (e-mails), or say a bank statement when in my bank account on a bank's website....

[Tom0591]

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@dansdaduk wrote:

I vaguely recollect an issue (not sure how/if it was ever resolved), with very similar symptoms, which occurred:

• When printing multiple copies of Word documents.
• Those documents used a font (e.g. Calibri) which had no equivalent 'printer-resident' font (so the driver dynamically generated and downloaded a soft font equivalent of the Windows TrueType display font).

... or does your problem occur with documents from other source applications, and/or 'single copy' jobs?

---

this issue occurs every time I try to print anything - single copies from Word, Excel or Outlook (e-mails), or say a bank statement when in my bank account on a bank's website....

[davidzuts]

Did you bother to try my suggestion. PCL XL only occurs with the pcl6 driver so if you use the postscript driver you will not get the error.

[Tom0591]

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@davidzuts wrote:

Did you bother to try my suggestion. PCL XL only occurs with the pcl6 driver so if you use the postscript driver you will not get the error.

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I have to admit I did not. The reason is I am a novice in this realm, and not sure how to do it.  Should I go into Printers (in Device Manager, in Control Panel), then first uninstall the current driver software, and then look for the postscript driver?  How?  What if it does not work and my current driver is gone?

Incidentally, I have tried to update the driver and got the response "The best driver software for your device is already installed"

Also "Troubleshooting couldn't identify the problem"

[davidzuts]

Just go into devices and printers and right click on the icon of the printer and scroll down to the FIRST properties and then left click. Now click of advanced and then click on new driver and follow the prompts on the screen and just choose hp on the left and your printer on the right with the ps driver. If no ps driver is listed then use any color laserjet ps driver which should work.

[Tom0591]

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@davidzuts wrote:

Just go into devices and printers and right click on the icon of the printer and scroll down to the FIRST properties and then left click. Now click of advanced and then click on new driver and follow the prompts on the screen and just choose hp on the left and your printer on the right with the ps driver. If no ps driver is listed then use any color laserjet ps driver which should work.

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I can only get as far as the Advanced tab (in printer/first properties).  At that point none of the buttons or oprions to choose from are active, only the "OK" and "Cancel" buttons can be clicked on.  Not sure what to do to activate the New Driver button.