• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-05-2019 01:39 PM

HP Recommended
Product: LaserJet M605
Operating System: Microsoft Windows 10 (64-bit)

I've installed the latest Universal PCL 6 Driver (6.7) for a LaserJet M605 & M602 printer and when I try to print I get the following error instead.

 

PCL XL error

  Subsystem:  KERNEL

  Error:  MissingAttribute

  Operator:  SetHalfToneMethod

  Position:  4

 

I've updated the Firmware of both printers and still get the error.  I have not been able to find any information on the error.

 

I've upgraded

3 REPLIES 3

‎06-05-2019 01:52 PM

HP Recommended

What application are you printing from?  XL errors can be generated by Microsoft Applications that do not have all service packs installed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-05-2019 01:55 PM

HP Recommended

We are printing from Office 365 but it is up to date with patches.

‎06-06-2019 02:13 PM

HP Recommended

Fixed this error by swapping the drivers from the Universal PCL 6 driver to the model specific drivers for the M605 and M602.  Now we have a problem with an old LaserJet 4100 and 4050.  Neither of them will print correctly when using the Universal PCL 6 driver (6.7).  The queue is setup to default to legal paper in Tray 2 but every time a job is sent to them the printer looks on Tray 1 for letter.  There are no HP model specific Windows 10 drivers available for these printers.  Any idea why this is happening?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.