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HP Recommended
HP Color Laser jet 5500 dtn

I am trying to print a document that includes pictures and I keep getting the following error message:

 

PCL XL erro

 

Subsystem: IMAGE

Error: ExtraData

Operator: ReadImage

Position: 590

 

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

If the error is repeatable (i.e. exactly the same when reprinting the same document, using the same driver, to the same device), then it is likely that it is caused by a driver (or driver settings) fault.

 

There may be a more up-to-date driver available, or (depending on the printer model) you may perhaps be able to switch to a driver using a different Page Description Language(i.e. PCL5 or PostScript instead of PCL6 (the 'marketting' name for the PCL XL PDL)).

 

If the error(s) is/are random, they are much more likely to be the result of intermittent corruptions of the generated print stream between the workstation and the device (check cables, ports, switches, etc.).

 

 

With the PCL XL error information, it is possible to compare a (repeatable) error with an analysis of a print stream (captured using the 'print to file' option), and (sometimes) work out what was wrong with the operator at the given position (which indicates the count of operators up to and including the erroneous one), and hence (perhaps) to lead to a workaround.

 

Such analysis can be performed using the PRN File Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu

View solution in original post

3 REPLIES 3
HP Recommended

If the error is repeatable (i.e. exactly the same when reprinting the same document, using the same driver, to the same device), then it is likely that it is caused by a driver (or driver settings) fault.

 

There may be a more up-to-date driver available, or (depending on the printer model) you may perhaps be able to switch to a driver using a different Page Description Language(i.e. PCL5 or PostScript instead of PCL6 (the 'marketting' name for the PCL XL PDL)).

 

If the error(s) is/are random, they are much more likely to be the result of intermittent corruptions of the generated print stream between the workstation and the device (check cables, ports, switches, etc.).

 

 

With the PCL XL error information, it is possible to compare a (repeatable) error with an analysis of a print stream (captured using the 'print to file' option), and (sometimes) work out what was wrong with the operator at the given position (which indicates the count of operators up to and including the erroneous one), and hence (perhaps) to lead to a workaround.

 

Such analysis can be performed using the PRN File Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu

HP Recommended

PCL XL errors only occur when using the pcl6 driver. As the poster above mentioned if you use the pcl5 or postscript (ps) driver this error will not occur and the document should print just fine.

HP Recommended

Thanks 🙂

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