PRINTER CP2025 CAN'T PRINT COLOR

[QUANGLE81]

I HAVE CP2025 CONNET WITH MY DESKTOP RUN WINDOW 7 32BIT. IT PRINT ONLY BLACK AND WHITE BUT WHEN I CONNET WITH MY LAPTOP. IT CAN PRINT COLOR. I DON'T KNOW WHAT WRONG WITH THIS PRINTER. CAN YOU HELP ME? 

THANK YOU!

[Barachiel]

@QUANGLE81

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here.

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link and install the printer driver.

Keep me posted,