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- Re: Paper Jam message but none present
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10-24-2018 04:55 PM
I continue to receive "Jam in Tray 2" error messages from HP MFP M476dw printer. There is not any paper "jammed" and none to be found. Is there a way to reset this or is there a secret place to look? So very frustrating.
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Accepted Solutions
10-25-2018 02:17 PM - edited 10-25-2018 02:26 PM
Hi.
It sounds to me like a bad pickup roller. These machines will throw a "paper jam" error if they fail to pick up paper at all. Thats what seems to be happenning in your case. This is a fairly straightforward roller to replace. Here's a link to the replacement instructions (the instructions start on page 2, and refer back to page 1): Pickup roller removal and replacement
The part number for your roller is: RM1-4426-000CN
In your case, I might start by removing your pickup roller and cleaning it. That should buy you some time.
Good luck!
Matt
Image Computer Corporation
10-25-2018 07:51 AM
Hi.
Question: When you turn on the machine, does it come up ready, and only give you the jam error when you try to print, or does it boot directly into a "Jam in Tray 2" message?
If it does the former, you may just have a worn pickup roller.
Let us know.
Good luck!
Matt
Image Computer Corporation
10-25-2018 02:17 PM - edited 10-25-2018 02:26 PM
Hi.
It sounds to me like a bad pickup roller. These machines will throw a "paper jam" error if they fail to pick up paper at all. Thats what seems to be happenning in your case. This is a fairly straightforward roller to replace. Here's a link to the replacement instructions (the instructions start on page 2, and refer back to page 1): Pickup roller removal and replacement
The part number for your roller is: RM1-4426-000CN
In your case, I might start by removing your pickup roller and cleaning it. That should buy you some time.
Good luck!
Matt
Image Computer Corporation
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