Paper Jam message but none present

[JenCo]

I continue to receive "Jam in Tray 2" error messages from HP MFP M476dw printer. There is not any paper "jammed" and none to be found.  Is there a way to reset this or is there a secret place to look?  So very frustrating. 

[Imagecomputer]

Hi.

Question:  When you turn on the machine, does it come up ready, and only give you the jam error when you try to print, or does it boot directly into a "Jam in Tray 2" message?  

If it does the former, you may just have a worn pickup roller.  

Let us know.

Good luck!

Matt

Image Computer Corporation

[JenCo]

Thanks for your response. 

It comes up ready, appears to go through the motions and sounds like it engages the paper tray. Then the error message comes up.

Is there a way to confim that the pickup roller needs to be replaced?

[Imagecomputer · Accepted solution]

Hi.

It sounds to me like a bad pickup roller.  These machines will throw a "paper jam" error if they fail to pick up paper at all.  Thats what seems to be happenning in your case.  This is a fairly straightforward roller to replace.  Here's a link to the replacement instructions (the instructions start on page 2, and refer back to page 1): Pickup roller removal and replacement

The part number for your roller is: RM1-4426-000CN

In your case, I might start by removing your pickup roller and cleaning it.  That should buy you some time.

Good luck!

Matt

Image Computer Corporation

[JenCo]

Thanks so much for your help!  I've been looking for that information online and was unable to locate it.  Those links saved me so much time. 

Hope you have a great afternoon!

[JenCo]

I'm unable to access the links.  Google Drive is denying.

[Markvc]

If it will do a test print it is not the roller.