Paper Tray Selection Error

[Richard_2017]

I have a P3010 that has stopped correctly detecting tray 2 when printing. If I set the printer to auto-select the tray, it defaults to tray 1 and stays in an error state until paper is inserted in the bypass tray, even though there is paper in tray 2.

I've tried a few things that seemed to be likely answers, but no luck so far. Under Paper Handling, Tray 1 is set to any size and type, while Tray 2 is set to mid-weight letter. Under Tray behavior, I tried for the options that seemed most likely to allow it to move to a new tray if the current one was empty. Use Selected Tray is set to First. Use Another Tray is set to Enabled. At present, I can only get it to print from tray 2 by disabling auto-selection in Print Preferences and requiring it to take only from tray 2.

[dansdaduk · Accepted solution]

>> ... Tray 2 is set to mid-weight letter ...

This implies that the printer believes it has paper of paper size = Letter and paper type = MidWeight.

If (in the preferences for the Print job), you are selecting paper source = Printer Auto-Select, then the printer will issue the tray 1 prompt if the print job does not also specify those size and type values.

[Richard_2017]

That did the trick. I reset the paper handling options so both trays are set to any size & any paper and it's back in production.

[dansdaduk]

Setting paper size/type to Any/Any is all very well, but better to set the size and type of paper in the cassette tray(s) to reflect what they contain, and to change the attributes of the print request(s) on the workstations(s).