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‎01-19-2026 04:00 PM

HP Recommended

I have the amber light and app states I have a paper jam.  There is no paper ham.  Unsure how to clear this.  I have followed their troubleshooting

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1 REPLY 1

‎01-20-2026 02:28 AM

HP Recommended

Turn off and unplug the printer. Open the ink cartridge access door, remove the paper path cover by pinching tabs, and check for tiny paper scraps or debris inside . Pull out the input tray, inspect the rollers, and gently clean them with a lint-free cloth dampened with distilled water . 

 

If issue remains then follow this below video:

https://youtu.be/mEEFnGUc5Yo?si=xBXg7paxvIgyah3E 

In the last Reconnect power, turn on, and run a print job 

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