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‎12-20-2017 09:03 PM

HP Recommended
Product: LaserJet 2420dn
Operating System: Microsoft Windows 10 (64-bit)

The printer tries to pull paper from tray 2 but after a few tries, it says there is a jam in Tray 2. However, there is no jam. In the past I have cleaned the pickup roller and that solved the problem, but it didn't work this time.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2017 03:51 AM

HP Recommended

Hi Tombikes1,

 

I would suggest to take the pickup rollers out and give them a good clean with a damp lint-free piece of cloth.

Also, check if the rollers have some grip on them or they have become very smooth. In the latter case, I would recommend replacing them, as they are considered cosumables and they must be replaced every now and then. There are some maintenance kits in the market. Give that a go.

 

I hope this helps,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

1 REPLY 1

‎12-21-2017 03:51 AM

HP Recommended

Hi Tombikes1,

 

I would suggest to take the pickup rollers out and give them a good clean with a damp lint-free piece of cloth.

Also, check if the rollers have some grip on them or they have become very smooth. In the latter case, I would recommend replacing them, as they are considered cosumables and they must be replaced every now and then. There are some maintenance kits in the market. Give that a go.

 

I hope this helps,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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