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‎12-22-2017 05:49 AM

HP Recommended
Product: HP Color LaserJet M252dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've got a new HP Color LaserJet M252dw.

 

Toner doesn't seem to adhere well to paper (see picture below).

 

I've tried different types of media, including the most standard plain white paper, but it didn't matter.

Only when I used 80gsm paper but set the driver to extra heavy (131-175gsm) the problem was gone.

 

I guess there's something wrong with the fuser?

Should I just replace it?

Will HP replace it for me (it's still under warranty, of course)?

 

 

I'd appreciate your help.

 

Thanks,

Ori

 

 

 IMG_9014.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2017 06:16 AM

HP Recommended

I think you should contact HP.The symptoms tells me its the fuser unit.Have it repaired under warranty would be the option.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

2 REPLIES 2

‎12-22-2017 06:16 AM

HP Recommended

I think you should contact HP.The symptoms tells me its the fuser unit.Have it repaired under warranty would be the option.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎12-22-2017 06:28 AM

HP Recommended

Thanks.

What would be the easiest way to contact HP, please?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.