Paper tray stuck in CP1215

[CW-TZ]

I am using colour laser Printer CP1215.  Paper tray got stuck and its not coming out.  

[Dvortex · Accepted solution]

Hello, @CW-TZ - Hope you are well 🙂
 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer issues. I will certainly do my best to help you!

I see that the tray is physically stuck on your LaserJet printer. Let’s start by performing a power drain on your printer. Here are the steps:
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Now use a little force and try pulling the tray out.

Also, check http://hp.care/2mOFqUj (forum thread discussing the similar issue)

Let me know if that helps!

Good luck 🙂

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