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- HP Community
- Printers
- LaserJet Printing
- Paper tray won’t close

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9 REPLIES 9
01-06-2020 11:47 AM
Pull the tray out and look in the cavity. Most HP printers have a duplex tray that drops down for paper jam removal and if it is not reseated it blocks the paper tray from being reinserted.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-06-2020 12:11 PM
This printer feeds from the back of the tray so in order to load legal paper, the tray will stick out of the front of the printer. Sounds like you have the tray set for legal, see clip from user guide below.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-07-2020 12:51 AM
Yes that is the legal/letter adjustment and was what is shown in the page of the owners guide that I posted.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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