• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
HP Recommended
laserjet Pro MFP M281fdw
Microsoft Windows 7 (32-bit)

Embedded pictures (like screenshots, or images copied from web pages) in microsoft word get cut when printing. Also the print-out sometimes contains additional background information of the image. it happens only on this printer (laserjet pro mfp m281fdw). The same document prints fine other printers. This is a new printer, and i have already tried uninstalling & reinstalling drivers, upgrading printer firmware etc, but it hasn't helped. 

2 REPLIES 2
HP Recommended

sounds like the printer cant process the data format.  it could be because the memory on the printer is too low.  You said you uninstalled and reinstalled the drivers but did you try a different version? pcl 5, pcl 6, PostScript.

HP Recommended

Thanks for the reply. There is no PCL 5, or Post script driver except the full version & basic driver. There are universal post script and universal pcl5 drivers available, but nothing specific to the printer. I am going to try and connect the machine with 64 bit win7 OS, and see the result.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.