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HP Recommended
PageWide Pro 477
Microsoft Windows 10 (64-bit)

Nearly every document I send to the print remains in the print queue after printing.  When I open the queue and cancel the job which still says it is printing, it changes to deleting but doesn't.  My only resort has been to restart the entire computer multiple times, where the job prints again, then cancelling the job and restarting the computer!  HELP!!!!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@LeighAnn2

 

If you have not already done so, try the following:

 

Stop Print Service > Clear the print folder > Restart Print services

 

  • Control Panel > icon view > Administrative Tools > Services
  • Scroll down, find, Right-Click and Stop Print Spooler Service 
  • Open File Explorer window (formally Windows Explorer)
  • Navigate to and Remove (Delete) files from C:\Windows\System32\spool\PRINTERS

 

  • Go back to the Services menu > Start Print Spooler Service

OR

  • Restart the computer and log in

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@LeighAnn2

 

If you have not already done so, try the following:

 

Stop Print Service > Clear the print folder > Restart Print services

 

  • Control Panel > icon view > Administrative Tools > Services
  • Scroll down, find, Right-Click and Stop Print Spooler Service 
  • Open File Explorer window (formally Windows Explorer)
  • Navigate to and Remove (Delete) files from C:\Windows\System32\spool\PRINTERS

 

  • Go back to the Services menu > Start Print Spooler Service

OR

  • Restart the computer and log in

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

I have not found the suggestions to reboot the machine, reinstall Windows, restart the Print Spooler service etc, useful because the problem kept repeating.

 

At last, I found a solution at https://www.acarte.com/2017/03/23/second-print-job-fails-on-hp-printer/ by Big Behr as follows:

1) Figure out your printers IP Address. 
2) Open--> Control Panel\Hardware and Sound\Devices and Printers
3) Right click the printer you are working on, and select "Printer Properties"
(Note Properties, and Printer Properties are different)
4) Go to Ports, if the port for your printer is anything besides the IP Address, hit "Add Port.."
5) Select " Standard TCP/IP Port ", and hit New Port Button
6) Hit Next, then add the Printer IP from step 1, into both the IP and Port. 
(Sometimes windows will add IP_ in front of port, this is okay)
7) Make sure the new Port you created is Check-marked, and hit Apply.

You should now notice instant prints and a queue that will either actually clear after printing or print so fast you wont even see it populate in the queue.

HP Recommended

Thank you for posting this.   I have been trying all the other solutions and none worked.  So far this is working fine.   THANK YOU.  

HP Recommended

Thanks Dror!!!

 

After a year of suffering, without finding a solution, my printer is working GREAT!!!

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