06-02-2020 01:21 PM
I have had my HP Color LaserJet Pro MFP M281fdw for 2 years. When I replaced the toner cartridges, I noticed that the color on the printed pages would come out faded on the left side of the paper and then the color would increase to normal across the paper. I originally thought it was the toner cartridges, so I had them replaced, and it is still doing the same thing. I have always used HP toner cartridges. I have contacted HP support, and troubleshooted myself, but I cannot find anything that will fix the problem. Any suggestions? Thanks!
06-02-2020 02:41 PM
Could be a high voltage issue. The printer is plugged directly into the wall? No surge bar or multi-tap outlet splitter being used?
06-04-2020 01:40 PM
Thank you Repairatrooper for your response. No, it is not directly plugged into a wall outlet. I have it plugged into a non-surge protector bar that is plugged into a surge protector bar which is plugged into a wall outlet. (After typing that, it sounds bad, yikes!) So you think the printer may have taken a hit? That probably means I need a new printer, right?
06-04-2020 05:26 PM
Non-surge protector it's not recommended.
When you have a print quality issue and you change the cartridges and problem continue.
I try to check other thing.
Look under cartridges. There has a belt maybe it is dirty because the tonner. And other situation it is fuser problem.