Print too large

[FLJean2]

Print too large when using Firefox or Safari

[Raj1788 · Accepted solution]

@FLJean2

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that your printer has a print quality issue.

Is the printer able to make a photocopy? If yes then it indicates that the printer and ink cartridges are fine. 

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

If the issue persists, update the firmware using this link: http://hp.care/2FXjwXD

Let me know if this helps you out. Keep me posted.

have a great day!

Cheers:)