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‎01-15-2019 09:07 AM

HP Recommended
Product: HP M609
Operating System: Other

Replaced the Maint kit (papers were coming out smeared and black) and now when I close tray 2, the left side of the printer (where the board and vents are) is clicking when trying to read the paper tray and that there is paper in it. Any suggestions/tips/advice? Was it broken before this?

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3 REPLIES 3

‎01-15-2019 09:15 AM

HP Recommended

Hi AshleyScharr,

 

Chances are that the maintenance kit and especially the pick up rollers for tray-2 are not installed properly.

Follow the instructions from the video below:

 

https://www.youtube.com/watch?v=Mx9nSO4T5WE

 

I hope this will help you,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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‎01-15-2019 10:24 AM

HP Recommended

I assumed this was the source and attempted to redo it again. Unfortunately, even after a redo the issue is still occuring. 

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‎01-16-2019 02:17 AM

HP Recommended

The next thing to check is the paper feed assembly and the shaft that holds the pick up rollers and see if anything there is broken or out of the correct position. A HP-qualified technician could do this.



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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