Printer Error Message "USB device is not supported" When Trying to Use the USB

[CH2929]

Whenever I try to connect my computer to the USB. The printer give me this error message "USB device is not supported." Then it does not allow me to print using the network because it thinks I still connected to the USB. I have to power off the printer and wait a few minutes before turning it on then I can print use the network only. I have never had any luck setting up the wifi.

[Riddle_Decipher]

@CH2929 Welcome to HP Community!

Did you check if it works on an alternate USB port or another computer?

If you have the same error on alternate ports as well, you may want to reinstall the USB root hubs on your windows device, however, if the issue persists on another device as well, try the below steps:

Run the test using the Print and Scan doctor: click here for details

If the issue persists, reinstall the drivers using the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

If you initially set up your printer with a USB cable connection to the computer using the full feature HP driver or the HP Smart app, you can convert to a wireless network connection at any time.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK:CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.