Printer Error "The printer couldn't print 'document name'"

[Samson96]

I'm using an HP LaserJet P1102w printer with Windows 10 Pro (64-bit).  I recently upgraded from Windows 10 Home to Windows 10 Pro and that's when the printing problems started.  After working through driver and connection issues, I've come down to this error message.  Even though the error message pops up, a single page document will still print successfully.  If, however, it is a multi-page document and I try to print on both sides of the page, only one side will print and I have to manually print the other side.  I've run the HP Print and Scan repair application several times, but this issue is not resolved.

[asmita6658]

Hi @Samson96

Welcome to the HP Support Community. I'd be happy to assist you with the duplexing issue. 

HP Laserjet P1102w supports manual duplexing. For instructions, please refer to point# 6 and 7 from here. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Samson96]

Thank you for the response, but that does not solve the issue.  I know how to duplex print.  The problem is that when I try to print, I get the error message, "The printer couldn't print 'document name.'"  However, it does print the document anyway.  The issue is when I am trying to duplex print, I do not get the window popup that allows me to continue.  I then have to start over in order to print the opposite side of the page I ma trying to duplex print.

[asmita6658 · Accepted solution]

@Samson96

Please try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

Let me know. 

[Samson96]

Thank you very much.  The problem is resolved.

[asmita6658]

@Samson96

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!