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‎11-21-2019 10:27 PM - edited ‎11-21-2019 10:30 PM

HP Recommended
Product: LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

Lately I have had trouble printing from my printer. It has been working from time to time, but every now and then it gives me the message  “Printer Failure. If error repeats turn off and then on. Press OK to continue”.

 

I have restarted it several times. I have also tried, according to an older thread, to unplug the printer and hold in the start button. And then plug it in again and try. Didn't work. I have also run a firmware update, didn't help.

 

The printer is loaded with only black ink (a new toner from HP), and it has no problem printing a configuration page.

 

Any help would be really appreciated.

1 person had the same question
1 REPLY 1

‎11-24-2019 02:40 PM - edited ‎11-24-2019 02:44 PM

HP Recommended

@Prylen
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Let's try this:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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