Printer ISsue

[Jmbrst]

I am getting messages that the printer cannot print after I sighned up for the HP ink program, then discontinued it.

[Riddle_Decipher]

@Jmbrst

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Note: It's not safe to publish your private information such as device's serial number, etc on public forums, I've jumped in and saved your data today,

however, Superman can't be everywhere, please be careful in the future 😉

Have you attempted to turn off the web services if you aren't using the HP Instant ink program anymore?

If not, I recommend you turn off the web services, and check if it works,

Here's what you need to know:

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Connected accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

• HP ePrint: Disables the HP ePrint printer email address.

• Print Anywhere: Disables the Print Anywhere feature.

• HP Printer Apps: Disables all HP Printer Apps.

• HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

  • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

  • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

Read the section that matches your printer control panel type for steps to turn off Web Services: Click here for more details.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.