Printer Not Connecting to USB or Wireless Network

[paulie05]

My HP 6830 was working fine with a USB connection.  The printer suddenly did not print.  I updated the software, firmware and drivers without success.  I uninstalled the software and re-installed without success.  I disconnected my router, printer and modem and redid all the steps all over again.  I treid connecting with the wireless connection.  I tried changing the the USB port on my Netgear router.  I reverified the IP address for both the USB and wireless connection from the printed Network Configuration page; that printed so the printer does function but not the network connection.  Nothing seemed to work.  When I ran HP Print and Scan Doctor it kept telling me the software was not installed.  Uninstalled and ran Glary Utilities and ccCleaner and defraged the registry.  Re-installed and troubleshooted again from the beginning.  Was compeltely unsuccessful.

I then retried the entire process all over again with a HP Officejet 8610 printer.  Same process.  Same results. 

Suggestions, please..

[Dvortex]

Hello, @paulie05 – Hope you are well 🙂
 

Thanks for your continued participation in the HP Forums!

I see that you are facing issues while printing with the Officejet printer. Are you getting any error message on the printer control panel?

Also, to assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy is coming out well, then the issue is with the print settings or drivers on your PC. Try a clean install as suggested below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2o7nqnV to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

Let me know if that helps!

Good luck 🙂
 

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[paulie05]

These results are applicable for both my 6810 and 8630 HP printers

1.  There are no messages on the printer control panel

2.  I can copy a document and the printer can print a Configuration Report.

3.  Unpluged the USB cable from the printer

4.  Uninstalled all printer devices.

5.  Ran Glary Utilities to clean registry

6.  Ran "printui.exe /s"

6.  Removed all( drivers except I could not remove prnms.003.ing MS Enhanced Print & Print Compability

7.  Ran “c:/programdata”

8.  Removed all HP printer related folders & files.

9.  Restarted  computer.

10.  Clicked http://hp.care/2o7nqnV and downloaded and installed the software.

11.  On installing Network Printer, the application could not connect to printer

12.  Ran HP Print & Scan Doctor

13.  Found printer connection but product not installed

14.  Reinstalled software again

15. Unsuccessful installation

16. Tried the aforementioned for Wireless, Ethernet and USB connection direct to laptop

17. Results all the same.

18.  Print attempts appear to send file to the print queue.  The print job then disappears without any printing.

Laptop is an HP Omen 9000

Issue appears to be software related and not the printer.

Are there registry entries that could have been modified?

Could there be conflicting drivers or other software applications?  Canon MF8200C, ScanSoft PDF Create! Send to OneNote 2016

 Is there an HP Level 3 Help Desh that I could discuss with?

Thank you

[Dvortex]

Hello, @paulie05

Try to open the applications in "Administrator" mode and check. Right-click on the file and choose run as administrator to open as administrator.

Do not try to open a particular file, Instead, open the MS Word / MS Excel application as administrator. Right-click on the MS Word application and choose to run as administrator. Let me know if that works.

If that works, then the issue is with the printer permissions. Try the steps below to fix the same:

Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or usernames.

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Thanks, I'll watch for your reply!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[paulie05 · Accepted solution]

I took one last opportunity to add a couple of small steps to the process and was successful.  You are more of an expert than I but I am providing a detailed list of the steps taken in case another individual is ever faced with the same problem.  My educated guess is that there was some UNKNOWN entry in my registry that did not permit a successful installation.  Manually deleting the printer entries yielded success but this was not for the faint of heart.  If anyone is trying this, remember to backup up your registry first.

1. Control Panel > Uninstall Programs > Uninstall 8610 Basic Software Driver
2. Control Panel > Uninstall Programs > Uninstall HP Officejet Pro 8610 Help
3. Does not uninstall -. The response is:  THE SPECIFIED ACCOUNT ALREADY EXISTS
4. Control Panel > Uninstall Programs > Uninstall HP Scan Extended
5. Programs Remaining – HP 3D Drive Guard, HP Cool Sense, HP Documentation, HP Omen Mouse 9000, HP Registration Service, HP Support Assistant, HP Support Solutions Framework, HP Sure Connect, HP System Event Utility, HP Touchpoint Analytics Client, HP Update, HP Wireless Button Driver
6. Glary Utilities > Registry Cleaner
7. Glary Utilities > Registry Defrag
8. Glary Utilities > System Repair
9. Unplug the USB Cable
10. Control Panel > Devices and Printers > Remove Device > Fax – HP Officejet Pro 6830 (Network)
11. Control Panel > Devices and Printers > Remove Device > Fax – HP Officejet Pro 8610 (Network)
12. Command Prompt > Run> exe /s
13. Print Server Properties > Drivers > Remove > HP PCL3A-size Printer Class Driver > Remove Driver and Package > “One or more errors have occurred. Driver HP PCL3 A-size printer Class Driver was removed. Failed to remove package prnhpcl1.inf.  Access is denied.”  HP PCL3A-size Printer Class Driver no longer appears in the list of installed printer drivers
14. Remaining Drivers are: Microsoft enhanced Point and Print compatibility driver x64, Microsoft enhanced Point and Print compatibility driver x86, Microsoft Print to PDF
15. Command Prompt > Run> “c:/programdata”
16. Delete C:\ProgramData\HP\HP Officejet Pro 8610
17. Delete C:\Program Files\HP\HP Officejet Pro 8610
18. Restarted the computer
19. Control Panel > Uninstall Programs > Uninstall HP Officejet Pro 8610 Help
20. Does not uninstall -. The response is: THE SPECIFIED ACCOUNT ALREADY EXISTS
21. Manually deleted references to HP Officejet Pro 8610 Help from the registry
22. Restarted computer
23. Control Panel > Uninstall Programs > No references to HP Printer Programs remained
24. Glary Utilities > Registry Cleaner
25. Restarted computer
26. Downloaded software package and installed
27. Indicated the printer was attached using a USB cable
28. Fax Setup Wizard menu appeared
29. Information about your printer menu appeared
30. Message: The software is installed and your pinter is connected. Finish setting up your printer online. Clicked
31. Message: Congratulations on your new HP Officejet Pro 8610. Clicked Continue
32. : “Continue online”. More Menus for Instant Ink, etc.
33. Installation Complete

Printed test page via Notepad – Success

Printed test page via Word – Success

Thank you for your assistance.  It is much appreciated.  Please let the technical staff know that of the resolution.

[paulie05]

Sorry amazon.  The Canon printer that I ordered is coming back to you.

[Dvortex]

Hello, @jc0000

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

Also, thanks for posting the solution here. That will certainly help any users with similar issue!
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!