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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- LaserJet Printing
- Printer become offline frequently.
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02-08-2017 05:38 AM
Hello.
My HP M1217nfw have a problem and this problem happended suddenly. The printer become Offilne and when I chnaged it Online the I can't print any page and in my computer a CD-ROM about HP driver appeared. I reinstall driver and stop and start printer service but problem not solved 😞
Any idea?
Thnak you.
Solved! Go to Solution.
Accepted Solutions
02-11-2017 05:18 AM
The Firmware update and HP Doctor not work becuase the system can't see the printer. I changed the USB port and reinstall the Driver and problem solved. After it, I did Firmware update 😉
Thank you.
02-08-2017 05:48 AM
Hi @HPNongeek, good morning !
Welcome to HP Forum !
🙂
Please, update firmware of your printer for resolve this problem:
HP LaserJet Firmware Update Utility
And, use the scan doctor for diagnostic and repair of driver:
HP Print and Scan Doctor for Windows
http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
I hope that helps !
🙂
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