Printer cartridge HP deskjet 2620

[Diane52]

Replacing ink cartridges

Just bought HP cartridges 301(black) +301(colour) as the box says compatible with this printer. They're not. I've done trouble shoot & downloaded new firmware and printer is STILL showing no ink (ie not recognisning the new cartridges). Old cartridges are HP304. What am I doing wrong?

I'm connected via USB.

Thank you

[Roopa-S · Accepted solution]

@Diane52

Thank you for being a part of HP Forums,

It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query.

HP 301 is not compatible with HP Deskjet 2620.  HP 304 is compatible with your printer. 

Please contact our phone support for the replacement cartridges. 

Click on this link – http://www.hp.com/contacthp/ 

Select the product type. 

Enter the serial number of your device or select let HP detect your product option. 

Select the country from the drop-down. 

You should see the HP phone support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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