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- HP Community
- Printers
- LaserJet Printing
- Printer connectivity to the wireless

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04-27-2019 11:45 AM
My printer has lost wireless connectivity. In the past I was able to reconnect to the wireless network by going to the home screen and choosing network set up. Thereafter I was given the choice to choose the SSID and enter to password for the network. Now I am being asked for a password before I can see the available networks. I cannot move past beyond this point. My network password is not the valid password. Any solutions?
Thanks
04-28-2019 10:17 AM
Welcome to the HP Support Community!
Resetting the printer to its factory defaults may resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Check for printer updates:
Click here to know different methods of updating printer firmware.
Let me know how this goes.
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KUMAR0307
I am an HP Employee