Printer constantly going off line!!!

[Neuilly]

Every time I print it kicks my husband off the printer. Likewise if he prints it kicks me off and says the printer is offline. I truly hate this printer!!!!!!!!!!!!!!

[KrazyToad]

@Neuilly

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

Please follow the instructions in Steps 3 & 4 from this Link: https://support.hp.com/in-en/document/c04249334

Next assign a manual IP Address to the printer if the issue persists

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Let me know how it goes

Thank you and have a lovely day 😊

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