Printer detected but does not print

[Vronsky22]

I'm trying to use my HP LaserJet1022 with a new laptop (Lenovo Yoga 510), running Windows 10. The printer ran fine on a different laptop, also running Windows 10.

I have connected the printer using a USB cable, and ran the Windows install Wizard. The printer was automatically recognized and shows up (as HP LaserJet 1022) in my Devices and Printers folder in the Control Panel. It also shows up on the list of printers in Chrome and Word.

However, when I try printing nothing happens. If I try to print a test page, I get the message 'Test Page Failed to Print' straight away. If I try to print in Word, I get the message "We couldn't print because there doesn't seem to be a printer installed :-("

Also, when I connect the printer to the the computer, I do not hear the usual 'device plugged in' sound. Still, the computer is detecting something because when I plug the USB in the printer is shown as online in the Control Panel, and when I plug it out it is shown as 'offline'.

I installed the HP Doctor and it detects the printer and reports no error. Running Troubleshooting also detects no errors, and it says the driver is up to date. I tried setting it as 'default' printer and it didn't help.

Thank you so much for your help everyone!

[Rainbow23 · Accepted solution]

@Vronsky22,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print from your HP LaserJet 1022 Printer.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2jyCZ6I

Let me know how that works.
 

I hope you have a good day ahead.

[Vronsky22]

Thank you very much for these instructions.

I think the problem was with the Port being taken up by another printer. Ultimately, I deinstalled all the other printers from the laptop, and reinstalled this printer. That helped.

[Rainbow23]

@Vronsky22, you are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead and Happy Weekend.

[MartinOKI]

thanks vronsky!! my printer is finally working thanks to your advice removing other printers.   what a relieve, thanks again