Printer error 0x6100000a

[Salbert9]

My printer is displaying the message "printer failure" 0x6100000a

[Kumar0307]

@Salbert9

Welcome to the HP Support Community!

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps:

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Refer to step 5 from this document

Click here to know different methods of updating printer firmware.

Step 3: Follow steps 4 and 6 from this document.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!