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- Printers
- LaserJet Printing
- Printer laser jet HP 1102w Password help

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04-05-2020 08:25 AM
HELP please I am desperate. Hi everyone, I know this has already been asked but there has been many different solutions posted. I am a teacher that was thrown into remote learning. I needed a printer so I brought the one home from my classroom. I have an HP laser printer 1102w that was set up with a USB cord. ( no WiFi) We also were not given any users Manuels since it was purchased and set up through the school. I didn’t even know this had a WiFi connection or a scanner until I started looking here. My issue is when I try to print I get the error I need to login with the administrator password to continue printing. My school has been closed for three weeks now and all I want is to be able to print using the USB cord not the WiFi. Is there a quick fix so I can continue my online teaching without having to buy another printer ASAP? I’m nervous to do a factory reset not knowing what I am doing. Thank you to whoever can walk me through this. Stay healthy everyone
04-05-2020 09:35 AM
Hello,
In order to solve this issue, please restore the product to the factory-default settings as follows:
NOTE: This procedure does not reset page counts, service IDs, or other static product values.
- Turn the product off.
- Turn the product on, and while it is initializing press and hold the Cancel button (
) and Wireless button (
) at the same time for about 10 to 15 seconds (all of the LEDs will blink in unison until the buttons are released).
I remain at your disposal in case of need.
Best regards,
04-06-2020 01:03 PM
Hi Manns, Thank you very much for replying to my message. Unfortunately that did not solve the problem. I have all the IP
adressess now all set on 0.0.0. Do I now need to install something else. When i want to print I get the message that
Microsoft doesn't recognize the printer therefor show the password. I also now get an error message when I plug the USB port in that it doesn't recognize the disk and wants me to eject it when there is nothing there. I printed the configuration page though.
Is there something else I should be doing by any chance? Do I need to set up the computer again. Again, I can't thank you enough for reaching out and helping me.