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‎09-16-2019 01:51 PM

HP Recommended
Product: HP office jet 4655

Above message appeared soon after I changed cartridges.  Removed and reinstalled several times.  Removed power cord from machine while turned on and then from wall, waited, repowered several times.  Bought new cartridge and still get message.

1 REPLY 1

‎09-18-2019 02:39 PM

HP Recommended

@VickyDi

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team as this is a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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