Printer online Issues

[Bonny_]

Is there a way that I can set my HP Color Laser Printer MPF 180nw so that it remains in the ready to print?  My printer is up stairs and it's a nuisance to have to go upstairs and put it back online and then come back down stairs to continue to print.  Thanks in advance.

[TEJ1602]

@Bonny_, Welcome to HP Support Community!

Going through your post I see that you're having printer offline issues. Let us try to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Bonny_]

Thank you for your response.  I found a solution to my issue with the printer going offline when it sits for a few days not being used.  I browsed through the forum and noticed others having the same issue.  In there, it suggested to change the port to the standard port.  I did this and so far so good, I'll keep my fingers crossed and if for some reason it starts to go offline again, I will do as you suggested.  Thank you so much for the help!  

Bonny

[TEJ1602]

@Bonny_

That's great! Happy to hear that.

Let me know if you need any further assistance.