Printer only spools

[BamatechJon]

Installed my envy 5055 on my Laptop over wifi , it sees the printer and installed the drivers , when I print it just spools and will sit for days waiting to print , but never will , the printer acts like it wants to print then goes idle again , I have uninstalled reinstalled deleted drivers nothing works any Idea running windows 10 64 bit pro all updates installed . ?????

[sandytechy20]

@BamatechJon

Welcome to HP forums, I see that the print job is stuck in print queue and nothing is printing.

Download and Run Print and Scan Doctor.

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print.

Delete job files and restart

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

9. Turn on the computer

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BamatechJon]

Tried all of the above and NO luck . I got it to print 1 time then no more .

[BamatechJon]

The usb connected desktop works just fine , my Wifi connected Laptop does not work with the printer ( well we have had the printer for 6 months it has printed for me 4 times . I can get it to spool the print job it says printing but It NEVER prints.

[A4Apollo · Accepted solution]

Hi @BamatechJon, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

You did a Marvellous job by trying the steps recommended previously.

The printer driver is crashing when trying to generate the print job - hence a complete job is not available to be sent to the (configured port of the) device.
 

A complete print job is generated, but there is a connection issue - a bad connection, or perhaps the credentials are wrong, and it is sent to another address (which may or may not exist).
 

A complete print job is generated and received by the printer, but (for some unknown reason) the printer does not recognize it as valid.

 Rename the spool printer and driver files:

   1. Click Start type cmd and right-click cmd.exe, select Run as administrator. If you are prompted for an administrator password or confirmation, type your password or click Continue.
   2. At the command prompt, type the following commands (press ENTER after each)
   3. Rename %systemroot%\System32\Spool\Printers Printers.old
   4. Rename %systemroot%\System32\Spool\Drivers\w32x86 w32x86.old
   5. Exit

Restart Print Spooler service:

To restart the Print Spooler service
You must be logged on as an administrator to perform these steps.

1.    Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
2.    Double-click Services.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3.    Right-click the Print Spooler service, and then click Properties.
4.    On the General tab, next to Startup type, make sure that Automatic is selected.
5.    If the service is not already running, under Service status, click Start, and then click OK.

If the issue still persists uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot print job stuck in print queue. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BamatechJon]

Worked like a charm Thanks Mr.Robot

[asmita6658]

@BamatechJon

That´s great. Happy to know that.

If you need further assistance feel free to reach out to us. 

Have a great day!