Printer printing get_config and get_version sheets

[Belinda_A]

Our printer is printing at random times, and the only thing on the page is either get_config or get_version, this becomes a waste of paper after a while and this is been happening for a year or more. Please advise!

[Barachiel]

@Belinda_A

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

Hope this helps. Let me know how it goes. 😉

[Belinda_A]

Unfortuntely this did not solve the issue the printer is setup correctly. I work for my company's IT Helpdesk, this issue is not something that we have come accross before. Could this be a firmware issue?

[Barachiel]

@Belinda_A

Follow this link and update the firmware of the printer.

Let me know. 🙂

[Belinda_A]

Sorry this still did not solve the issue. Could it be that we went from a Windows7 computer to a Windows 10? Thanks!

[Barachiel]

@Belinda_A

Thanks for the response.

I recommend you delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers 

Once done, Follow this link and try installing the full feature driver software. 🙂

Keep me posted,

[Belinda_A]

I only see HP Update in the list of programs. Should I uninstall that? I'm running Win10. Could there be a firmware update? However, the weird thing is I have a HP LaserJet CP2025 and a HP LaserJet CP1525nw doing the same thing. Thanks!

[Belinda_A]

Also these are network printers not local printers. Thanks!