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‎02-15-2020 12:51 PM

HP Recommended
Product: HP Office Jet 6962

Color ink prints and copies. Black ink does neither. All new cartridges

1 REPLY 1

‎02-15-2020 02:23 PM

HP Recommended

Try printing a Print Quality page to see what is looks like. You could also try doing a printhead cleaning to see if that helps.

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