Printer shrinks documents

[Suzanne45]

When I try to print from Google Docs, the printer changes the margins. If I save the document to a PDF, the size is correct, and I can open the pdf and print correctly from there.

Here is what it looks like if I tell it to print to PDF

And here is what it looks like if I tell it to print to the laserjet

You can see how it shrinks it down.

[A4Apollo]

Hi! @Suzanne45, Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand when you print from your printer the print margin changes. But if you save it to PDF the printer print fine.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried printing a different application?

What is the paper size you are trying to print from your printer? 

Have you checked you are on the correct paper size?

Which browser are you using?

Note that the on-screen view is not 100% accurate, whereas the print preview should be.

Also, have you set any paragraph indents on the ruler?

As you mentioned when you print from your printer the print margin changes. But if you save it to PDF the printer print fine.

• Clear the cookies and cache on your browser.

• Try using incognito mode: Link: https://hp.care/2GrbBph

• Disable extension\add-ons\plug-ins. Link: https://hp.care/2GrbCcP

  • Disable all extensions by doing a browser reset. 
  • Here's a link to the Google Support Center for how to do that: chrome browser reset. Link: https://hp.care/2skG0Lz
• Try a different browser to see if it is a browser related issue

• Make sure you are using the most current OS for your device.

• Make sure you're using the latest version of Chrome.

Also, Try the steps recommended below and uninstall the full feature printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Update the full feature printer software using this link: https://hp.care/2GttROC

Also, try the steps recommended below.

Check the print settings for your print job in Windows 8, Windows 7, or Windows Vista.

1.In the software application you are trying to print from, click File, and then click Print. 

The Print window opens.

2.Open the Properties dialog box. 

Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3.Depending on your print job, you might consider modifying the following settings:

• Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

• Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

• Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

• Black and White: If you want to print in black and white only, select the grayscale option.

4.After selecting the print settings, click OK to apply the settings, and then click Print.

Refer this article to further troubleshoot print quality issues with your printer. Link: https://hp.care/2BJt6Px

If the paper size is not listed the print settings you can create a custom paper size.

Refer this article to know more information about creating a custom paper size. Link: https://hp.care/2D9SWxa

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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