Printer stack intializing. I cant print, i cant copy please help

[KCM_1]

Please help.Printer is always intializing, i cant print, i cant copy. I have read some steps how to hard reset it but didnt help, i update the firmware too, disable the ipv6 but still wont help

[Betty0610]

@KCM_1

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!