Printer state no longer available and I should not retry.

[Wandabrown]

 

[VikramTheGreat]

Hi @Wandabrown,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the image. I can clearly see the printed page showing:

400. The server cannot process the request because it is malformed. It should not be retried.

This is an HTTP 400 Bad Request error, which means the printer tried to process a web-based request (likely related to HP app, Instant Ink, or Web Services like ePrint), but the request was invalid or corrupted.

Why This Happens

• HP Web Services (ePrint, Instant Ink, Cloud Print) are enabled, but the printer cannot communicate properly with HP servers.
• Network or DNS issues are causing malformed requests.
• The HP app or firmware is outdated.

Steps to Fix

1. Restart Printer and Router
   • Power off the printer and router for 60 seconds.
   • Turn them back on and reconnect the printer to Wi-Fi.
      
2. Disable and Re-enable Web Services
   • On the printer control panel or HP Smart app: 
     • Go to Settings → Web Services → Remove Web Services.
     • Then enable Web Services again.
   • This refreshes the printer’s connection to HP servers.
      
3. Update Printer Firmware
   • Download the latest firmware for your printer:
     👉 Official HP® Support
      
4. Check HP App
   • Update HP app from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
   • Sign out and sign back in to refresh the connection.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat